Description
We are seeking a Client Services Expert to act as a subject matter expert across the UK Identity & Fraud market, supporting customers and internal sales teams with insight, strategy, and solution design. The successful candidate will have excellent project management and analytical skills, experience positioning complex solutions in a team-based selling environment, and brilliant organisational, time management, and interpersonal skills.
Responsibilities:
- Provide expertise by applying product, process, and market knowledge across the UK ID & Fraud customer base
- Maintain awareness of market, technology, and regulatory trends
- Drive revenue through education, consulting, and support of the UK sales force
- Partner with larger customers to develop identity strategies balancing customer journey efficiency and strong authentication
- Engage with internal and external customers to translate requirements into persuasive business cases and recommended solutions
- Analyse customer objectives and present findings through professional presentations and workflows alongside sales teams
- Share best practices and provide insights to management and broader teams
- Collaborate with Strategy & Product Management to align on plans and identify new solution opportunities
Requirements:
- Excellent project management and analytical skills
- Experience positioning complex solutions in a team-based selling environment
- Curiosity and ability to deeply understand customer needs
- Brilliant organisational, time management, and interpersonal skills
- Excellent written, verbal, and presentation communication skills
- Demonstrates initiative, accountability, and a bias for action
- Excellent networking and relationship-building capabilities
- Ability to manage multiple priorities while maintaining attention to detail
Benefits:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work