Description
As an AI Sales Specialist, you'll drive the growth and adoption of Zendesk's AI products in the EMC segment within the AMER region. You'll work with the Core Account Executive team to prospect, demo, and close deals, delivering value-driven solutions to customers.
Main Responsibilities
Sales Goal Achievement
- Take ownership of sales quotas and work towards meeting and exceeding targets within a defined Zendesk territory.
- Collaborate with the core sales team to develop and execute strategic plans to drive revenue growth from existing and new business pursuits.
Customer Engagement
- Build and nurture strong relationships with customers, understanding their business challenges and aligning Zendesk's AI portfolio to their goals.
- Lead and support approved AI POCs, helping customers understand the product and providing proof points for value adoption.
- Close collaboration with the AI Success team to identify expansion and cross-sell opportunities.
- Support the construction of commercial modeling and provide expert guidance on customer usage requirements.
AI Sales Enablement
- Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements.
- Own enablement initiatives across an assigned territory, ensuring product updates, sales plays, and market insights are communicated to assigned Core AEs.
People Skills
- A team player comfortable operating across and building long-term relationships with frontline sales teams and regional Zendesk leadership.
- Evangelist able to inspire sales teams to excel in AI, focusing on demand generation and deal execution.
- Ability to work as part of a large deal pursuit team, utilizing sales, industry, product, and communication skills.
Product
- In-depth practical knowledge and understanding of the AI Agent portfolio, with the ability to build and present demos tailored to each customer's specific needs.
- In-depth knowledge of artificial intelligence technologies and their practical application to enhance customer and agent experiences in contact centers.
Requirements
- Proven experience in a quota-carrying sales role, preferably with a focus on Conversational AI solutions or the CX space.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Willingness to travel as needed.
- Experience in an overlay AE/co-sell role is preferable.