Caseworker

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency.

Major Responsibilities:

• Provide comprehensive case management services to enrolled clients.
• Conduct intake services with clients to assess needs and develop self-sufficiency plans and timelines in partnership with each client.
• Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
• Assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements and input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations, build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Provide comprehensive case management services, including assisting with benefits applications as appropriate.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.
• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Follow all IRC policies, procedures, and protocols, including adherence to the IRC Way and Child Safeguarding.

Requirements:

• Undergraduate degree in Social Work or a similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of case management experience in a social services environment.
• Experience working with vulnerable or under-served populations preferred.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented.
• Public speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15-passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Problem solver capable of working well independently and as part of a team.

Language Skills:

• Proficiency in written and spoken English; bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language used in Arizona.

Certificates or Licenses:

• Must have a valid driver's license, active insurance policy, access to reliable transportation, and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above-outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation:

• $20.97 per hour

Benefits:

• Comprehensive and competitive benefits package, including:

+ 10 paid sick leave + 10 U.S. holidays + 20-25 generous paid time off based on role and tenure + Medical insurance starting at $163/month + Dental starting at $6.50/month + Vision starting at $5/month + Flexible spending accounts (healthcare, dependent care, and commuter) + A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting) + Disability and life insurance + An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families