Estate Services Area Manager

This role is responsible for leading and improving Housing Estate Services, making sure residents receive a high-quality, efficient service that meets Council, professional and legal standards.

The London Borough of Waltham Forest is a fantastic and exciting place to work, bursting with culture, energy, and opportunity.

Key Responsibilities:

• Manage and lead teams of staff, providing clear direction, support and effective day-to-day management.
• Set clear objectives and expectations for staff, monitoring performance and supporting continuous improvement.
• Promote effective teamwork, accountability and high standards of service delivery across the areas of responsibility.
• Take delegated responsibility for project budgets, ensuring effective financial planning, oversight and accountability.
• Monitor and control significant financial transactions and information, ensuring accuracy, transparency and compliance with relevant financial procedures.
• Manage and control substantial budgets and resources, ensuring expenditure remains within agreed limits and delivers value for money.
• Monitor financial performance, identify emerging pressures or risks, and take appropriate corrective action where required.
• Support effective resource planning, prioritising available budgets, staffing and other resources in line with operational requirements.

Qualifications and Requirements:

• Detailed knowledge of social housing regulatory and legislative operating framework
• Experience and knowledge of caretaking and grounds maintenance including risk assessments, knowledge of resources required to carry out these services.
• Experience of service planning and successful delivery of service improvements
• Experience of working in a complex organisation, including forging effective relationships across directorates
• Ability to operate at a strategic level and translate strategic objectives into effective operational management
• Excellent budget management skills
• Educated to degree level or equivalent standard
• Relevant professional qualification desirable or commitment to gain one

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

Benefits: The Council offers a range of benefits, including fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.