Senior Sales Operations Manager

As a Senior Sales Operations Manager at Fin, now part of Salesforce, you will be a strategic and operational partner to Fin's Sales organization, helping build the systems, processes, reporting, and operating rhythms that enable go-to-market teams to scale effectively.

You will work at the intersection of Sales, Finance, Business Systems, Data Engineering, Marketing, and GTM leadership, owning critical sales operations programs across forecasting, pipeline management, territory and quota planning, compensation, performance reporting, and process optimization.

This role involves:

• Optimizing core sales operations processes, systems, and operating cadences across the sales organization.
• Building and maintaining forecasting processes, pipeline reporting, quota models, attainment tracking, and performance insights with Sales leadership and Finance.
• Developing clear, trusted reporting and dashboards for leaders to track funnel health, productivity, conversion, win rates, capacity, and revenue performance.
• Leading territory planning, segmentation, coverage, and capacity analysis to support efficient allocation of sales resources.
• Partnering with Finance and Sales leadership on compensation planning, plan administration, performance measurement, and reporting.
• Translating business requirements into scalable solutions across CRM, BI, sales planning, compensation, and other GTM systems.
• Improving data quality, data models, integrations, automation, and reporting infrastructure with Business Systems and Data Engineering.
• Identifying and eliminating operational bottlenecks across the sales cycle.
• Establishing consistent definitions, governance, documentation, and processes for key sales metrics and data.
• Leading complex cross-functional projects from discovery through implementation.
• Building executive-ready analyses and recommendations for leadership.
• Using AI tools and automation to reduce manual work and improve sales execution.
• Creating scalable operating processes that support growth without requiring linear increases in headcount.
• Acting as a trusted advisor to sales leadership on performance trends, operational risks, and strategic priorities.

The ideal candidate will have:

• 5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, or a related field, preferably in a high-growth technology or SaaS company.
• Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.
• Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.
• Strong analytical skills and ability to translate complex data into clear insights.
• Advanced Excel or Google Sheets skills and experience with BI or reporting tools.
• Familiarity with Salesforce or comparable CRM platforms.
• Experience designing scalable processes, data governance frameworks, and reporting systems.
• Ability to manage complex, cross-functional programs with multiple stakeholders.
• Strong commercial judgment and ability to connect operational improvements to revenue outcomes.
• Excellent written and verbal communication skills.
• AI fluency and curiosity about applying AI to improve sales productivity.

The base salary range for candidates within the San Francisco Bay Area is $145,800-$174,150.