Description
As a Fraud Rapid Response Associate at Tide, you will ensure businesses across the UK stay safe and compliant. You will provide round-the-clock support to help Tide expand, requiring excellent communication skills and a proactive nature.
Responsibilities:
- Attend emergency inbound phone calls for fraud reports
- Collaborate with financial institutions to recover funds
- Manage priorities to deliver outstanding support experiences
- Help members understand requirements and keep them updated during investigations
- Explore data and aid with reporting to track product and service performance
- Assist new team members and perform common back-office tasks
Requirements:
- Excellent communication skills and a positive goal-oriented attitude
- C1/C2 level of spoken and written English
- At least 1 year of experience in international customer support on inbound phone lines
- At least 2 years of experience in a customer service role
- Comfortable with 24/7 rotational shifts and using industry tools like Kustomer, GSuite, and Jira
- Strong organisational skills and ability to spot patterns
Benefits:
- Competitive salary
- Vitality Health Insurance
- 25 days holiday
- Professional L&D budget
- Enhanced family-friendly leave
- 24 hours paid volunteering time off per year
- Flexible working options
- Sabbatical leave