Description
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.
You will:
- Develop and execute a renewal plan to retain existing contract revenue within existing buying centers
- Proactively identify high-risk renewal accounts and strategies to mitigate potential losses
- Ensure customer training and product utilization by working with the Product Training Specialist team
- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support
- Support new sales into existing accounts to ensure maximum customer ROI
- Identify opportunities for increased revenue within the set of accounts
You have:
- 2-4 years of proven success in client engagement, customer success, or account management
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office suite & Google Drive
- Knowledge of Salesforce & Tableau desirable
Our benefits include:
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection