Description
We’re looking for a Billing Support Specialist to shape our billing experience, handling customer billing inquiries across EMEA, and working with our Billing Engineering team.
You’ll:
- Respond to support cases on various topics, including billing, pre-sales, usage optimization, and disputes
- Debug and identify user-specific issues like failed payments and unsettled invoices
- Triage support cases, direct users to resources, and escalate to technical or business teams
- Identify areas for internal tooling improvements
- Reproduce issues, create test cases, and improve test coverage if you have testing experience
You might be a good fit if you:
- Have 2+ years of experience in customer support, specifically billing support for technical customers
- Possess excellent communication skills and fluency in English
- Can communicate effectively with both technical and non-technical audiences
- Have experience working in async or globally distributed teams
- Are comfortable navigating ambiguity and moving quickly
- Are proficient in SQL (bonus)
We offer:
- Fully remote work with a WeWork membership or co-working allowance
- ESOP (equity ownership) in the company
- Tech allowance for your ideal work environment
- 100% health insurance coverage for employees and 80% for dependents
- Annual off-sites for connection, collaboration, and fun
- Flexible work arrangements and asynchronous operation
- Professional development allowance for learning and growth