Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Client and Colleague Support Senior Assistant, you will partner closely with the Supervisor and Team Leads to manage daily escalations from Health Plans, internal teams and Call Center teams.
Responsibilities:
- Deliver timely, accurate, and high-quality support by providing information, feedback, and resolutions to clients and colleague inquiries.
- Investigate, complete and respond to escalation emails.
- Update Health Plan follow-up comments, reimbursement claims and perform additional offline work such as address validation, returned mail processing, and special projects as requested.
- Complete all assigned work within established service level targets of 24–48 hours.
Requirements:
- 2+ years of customer service experience
- 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
- Dedicated, work-from-home space, free of distractions
- Ability to maintain a consistent, reliable, and stable internet connection
- Strong interpersonal and relationship building skills
- Experience with Email support
- Excellent oral, written, and interpersonal communication skills
- Good problem solving and critical thinking skills with focus on issue resolution and client/colleague satisfaction
- Ability to work in a structured, fast-paced environment
- Ability to work well with others
Preferred Qualifications:
- Experience in use of call center technologies/applications
- Experience working in a call center environment
- Associate’s degree
This role offers:
- Competitive salary: $17.00 - $31.30 per hour
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources
- Flexibility between 8:00 AM and 8:00 PM ET during peak business periods
- Work-from-home arrangement from 9:30 AM to 6:00 PM