Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives.
We are hiring a detail-oriented Accounts Receivable Clerk to join our Accounts Receivable (AR) team.
As part of the AR team, the Accounts Receivable Clerk plays a key role in protecting cash flow, supporting daily AR operations, and maintaining accurate customer accounts.
Responsibilities
- Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed.
- Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.
- Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution.
- Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner.
- Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support.
- Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines and driving projects completion.
- Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation.
- Help AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion.
- Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow.
Requirements
- Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.
- Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.
- Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.
- Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation.
- Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, reporting status, and following up on open action items through completion.
- Excellent attention to detail and the ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks quickly.
- Strong organizational, analytical, problem-solving, and time-management skills.
- Clear and professional communication skills when working with internal teams and customers.
- Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools.
Benefits
- Competitive compensation, plus all full-time employees participate in our ownership program
- Flexible work culture
- Generous time off, including local holidays and our annual “Dim the Lights” period
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement
- The technology and tools you need to do your best work
- Motivosity employee recognition program