Description
We are seeking a Sales Support Coordinator to serve as a conduit between internal communication and frontline sales.
The successful candidate will improve customer satisfaction by optimizing processing time and content, uplift business volume, and achieve service to sales goals.
Key responsibilities include:
- Serving as a liaison between internal communication and frontline sales
- Improving customer satisfaction by optimizing processing time and content
- Uplifting business volume and achieving service to sales goals
- Collaborating with other departments to optimize the sales process
- Assisting in handling enquiries and pending cases of the Sales team
- Supporting DMTM teams on case management
- Communicating with compliance to formulate effective sales policies
The ideal candidate will have:
- At least 5 years of CS/sales-related working experience in the insurance industry
- Knowledge of Life Insurance products and back-end operations
- Customer-focused, mature, independent, and able to work under pressure
- Strong communication and interpersonal skills
- Strong stakeholder management experience
- Accurate, attention to detail, and a good team player
- Positive attitude and problem-solving skills
We offer a competitive package, including a 5-day workweek, 20-22 days of annual leave, excellent learning and development opportunities, and an attractive salary.