Description
As a Senior/Guest Service Manager at Marriott, you will be responsible for ensuring exceptional service delivery to guests. Your main duties will include responding to guest inquiries, confirming reservations and cancellations, and providing information about hotel amenities and local attractions.
You will collaborate with management to develop and implement ideas to improve department performance, assign tasks, and ensure they are completed on time and meet quality standards. You will also be responsible for maintaining confidentiality, protecting company assets, and ensuring the privacy and security of guests and coworkers.
The ideal candidate will have a high school diploma or GED equivalent, at least 1 year of related work experience, and 1 year of supervisory experience.
In terms of responsibilities, you will:
- Respond to guest inquiries and follow up to ensure their requests are met to their satisfaction
- Take and confirm reservations and cancellations
- Provide guests with information about hotel amenities, services, room features, and local attractions
- Make arrangements for special services such as spa services, transportation, and business center services
- Collaborate with management to develop and implement ideas to improve department performance
- Assign tasks and ensure they are completed on time and meet quality standards
- Maintain confidentiality and protect company assets
- Ensure the privacy and security of guests and coworkers
By joining Marriott, you become part of a global community that values diversity and inclusion. The company is committed to non-discrimination on any protected basis.