Description
AppsFlyer is looking for a Senior Support Engineer to join their team in Buenos Aires. The ideal candidate will be a technically savvy rock star who understands the value of being customer-oriented and can deliver exceptional support services.
Responsibilities:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
- Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
- Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests
- Enrich the client knowledge base with relevant technical information
- Create and lead support improvement processes across the company
- Provide product feedback and insights to the business and R&D teams
- Manage various internal projects, such as training and ensuring support readiness for new feature releases
- Be a technical advocate for VIP customers, working closely with the customer success and business teams
Requirements:
- Passion for solving customer issues in a fast-paced environment
- 5+ years of experience with technical support, QA, data analysis, development, or technical account management
- Experience in SQL querying and managing data
- Knowledge of at least one programming language
- Excellent written and verbal communication skills
- Ability to handle communications between clients, internal business teams, and engineering teams
- Ability to learn new technologies quickly
- Ability to multitask and work independently
- Structured and process-oriented
Bonus Points:
- Web/mobile marketing and digital advertising experience
- Background in web/SDK/mobile development or QA
- Familiarity with big data technologies
- Experience working with different APIs
- Experience with LLM and AI Agent