Description
We are looking for a Koordynatorka/Koordynator procesów ICT to join our team in Warszawa.
The role involves planning and prioritizing patching of production and non-production environments, coordinating tests and deployments with technical teams, cybersecurity, suppliers, and service owners. You will also monitor implementation, remove blockages, escalate risks, and report KPIs/KRIs, backlog, and compliance.
Responsibilities:
- Plan and prioritize patching of production and non-production environments, considering risk, tests, service windows, and dependencies.
- Coordinate tests and deployments with technical teams, cybersecurity, suppliers, and service owners.
- Monitor implementation, remove blockages, escalate risks, and report KPIs/KRIs, backlog, and compliance.
- Initiate standardization and automation, and maintain documentation for control, audits, and risk management.
- Automate patching processes.
Requirements:
- 3-5 years of experience in IT maintenance, patch management, vulnerability remediation, or technical change coordination.
- Practical knowledge of the full patching cycle and vulnerability risk assessment (CVE, CVSS, Critical/High/Medium).
- Knowledge of several technologies from the profile and ITSM processes, particularly Change, Incident, Problem, and Configuration Management.
- Experience in data analysis, KPI/KRI reporting, and identifying automation opportunities.
- Higher education in a relevant field or adequate experience.
- English language proficiency at min. B2 level.
- Very good organization, independence, and responsibility for results.
- Effective communication and collaboration with technical teams, business, and management.
- Ability to agree on priorities and formulate risk-based recommendations.
- Analytical approach, attention to quality, and orientation on improvements and measurable results.
- Ability to use AI tools to increase work efficiency and improve business processes, while maintaining responsible and ethical use of data and AI solutions.
Nice to have:
- Experience in a regulated environment, especially in the financial sector.
- Knowledge of ITSM, asset, and vulnerability management tools, such as ServiceNow, Tanium, or Qualys.
- Experience in automation, ITIL practices, hardening, and lifecycle management; industry certifications are a plus.
Conditions:
- Work for an international financial institution in a mature technological and regulated environment.
- Collaboration with local and global teams and opportunities for development in many technological areas.
- Contract for one year with the possibility of extension.