Description
Howden is a global insurance group with employee ownership at its heart. They are looking for a Customer Renewal Advisor to join their Commercial Schemes - Landlords team.
The successful candidate will handle customer enquiries, process policy administration, and deliver excellent customer service. This role is highly phone-based, so confidence speaking with customers and managing a high volume of calls is essential.
Responsibilities:
- Handle customer enquiries by phone and email in a professional manner
- Manage a high volume of incoming calls and provide excellent customer service
- Process policy documentation and customer requests accurately
- Update and maintain customer records and systems
- Process payments in line with company procedures
- Prioritise workloads to meet service standards and deadlines
- Escalate complex queries when required
- Participate in team meetings and training sessions
Requirements:
- Minimum 12 months' customer service experience
- Previous administration experience
- Comfortable working in a telephone-based environment
- Experience handling high volumes of customer enquiries
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Good administration and data entry skills
- Ability to work efficiently and prioritise workload
- Good literacy and numeracy skills
- 5 GCSEs (or equivalent), including Maths and English
What Howden offers:
- A career that you define
- Supportive team with full training provided
- Reasonable adjustments to ensure the position aligns well with your needs