Description
Capital One's interview Strategy & Logistics (ISL) team is a critical service provider for Talent Acquisition (TA) and their goal of attracting top talent to change banking for good. ISL focuses on delivering a great candidate experience, providing trusted interview reads for hiring managers, and engaging our interviewers.
As an ISL Principal Coordinator, you have the opportunity to support an operation that delivers logistical requirements for candidate interviews, including facilitation and scheduling across the enterprise. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the ISL team. You'll leverage data and creative thinking to drive process improvements, while providing best-in-class customer experiences to our recruiting partners, business partners, and candidates.
Responsibilities:
- Provide recruiting support services in accordance with Capital One's recruiting support process, standards and systems
- Support Ad Hoc and Preset scheduling and management for the operation
- Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives
- Manage confidential files and other privileged information in a professional manner
- Prepare various reports and files for the administrative and reporting needs of the business
- Build and maintain relationships with internal clients at all levels
- Leverage appropriate communication channels that influence and achieve intended outcomes
- Exhibit a high level of personal ownership, confidentiality and flexibility
- Ability to quickly and effectively adapt to change
- Proven problem solving, analytical and decision-making skills
- Ability to embrace new systems and process enhancements
- Advanced Google suite skills
- Willingness to work flexible hours due to varying needs within the recruiting organization
- Handle escalated issues acting as a contact for customers requiring higher level of expertise in order to resolve issues quickly
- Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency
- Proactively identify policies and procedures that require modification or review and align to current strategies
- Ensure compliance to policies and procedures through monitoring and coaching
- High degree of professionalism and integrity when interacting with all customer contacts
Basic Qualifications:
- High School Diploma, GED, equivalent certification, or military experience
- Experience in Google suite
- At least 1 year experience in Customer Service
- At least 1 year experience of scheduling interviews or at least 1 year of Human Resources experience
Preferred Qualifications:
- Associates or bachelor's Degree
- 1 year experience in Process management or Project management
The minimum and maximum full-time annual salaries for this role are listed below, by location: McLean, VA: $69,100 - $78,900 for Principal Coord., Recruiting Richmond, VA: $62,900 - $71,800 for Principal Coord., Recruiting