Description
This role is part of Cisco's Customer Experience Centre (CXC) business unit, focusing on service delivery for major telecommunications and enterprise customers. You will collaborate with customers, partners, and internal engineers to support network implementation and operation.
Responsibilities:
- Identify and document customer issues and technical requirements
- Propose solutions to address customer challenges
- Develop basic and detailed design documents for customer systems
- Provide technical support and respond to inquiries
- Build and maintain relationships with customers and partners
Requirements:
- 5+ years of system engineering experience
- Knowledge of routers and Ethernet switches
- Deep understanding of data centre networking, storage, and compute, along with senior engineer experience in DC-related projects
- Leadership skills and proactive attitude
- Native-level Japanese ability and business-level English proficiency
Nice to Have:
- Basic knowledge of server OS (Redhat, UNIX, Linux)
- Experience with Nexus and ACI
- Understanding of AI workload data centre infrastructure construction and operation
- Programming skills
- CCIE, DEVNET, AWS/GCP, Redhat certifications
- TOEIC 750+ or equivalent English proficiency
What Cisco Offers:
Cisco is a global leader in technology, providing innovative solutions for the digital world. With a worldwide network of experts and a culture of collaboration, the company offers limitless opportunities for growth and learning.