Description
As a Principal, Specialist Solutions Engineer, you will serve as a trusted advisor to our most strategic Public Sector customers in Mexico.
You will combine deep industry knowledge with technical expertise to design solutions that deliver measurable value and transform how organizations engage with citizens.
You'll use your service expertise to become a trusted advisor, highlighting how Service Cloud solves citizen service challenges and supports government and public administration digital transformation.
Responsibilities
- Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
- Lead discovery sessions with customer executives to assess business and service operations needs.
- Design and deliver tailored presentations, demos, and solution concepts that align Salesforce and Service Cloud capabilities with customer outcomes.
- Clearly articulate Salesforce portfolio differentiation and advantages.
- Maintain a holistic understanding of the Salesforce portfolio to effectively position it.
- Lead pilots and Proofs of Concept, providing technical guidance and ensuring successful outcomes.
- Propose solution architecture and discuss industry best practices.
- Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
- Represent Salesforce Service Cloud at events, webinars, and executive briefings.
- Support pipeline generation through solution workshops, proposals, and RFP/RFI responses.
- Collaborate with product, engineering, and partner teams to influence the product roadmap.
- Mentor junior SEs and contribute to the Specialist SE community.
- Execute enablement activities.
Minimum Qualifications
- 12+ years in solutions engineering, enterprise software consulting, PreSales, or digital transformation roles.
- Strong presentation, communication, and storytelling skills.
- Proven track record navigating multi-stakeholder enterprise buying cycles.
- Understanding of the Salesforce product suite and platform.
- Customer-first mindset with strong problem-solving and solution design capabilities.
- Demonstrated curiosity and learning velocity in emerging technologies.
- Strong collaboration, time management, and adaptability in dynamic environments.
- Domestic travel required.
- Fluency in Spanish and professional proficiency in English.
- Bachelor's degree in Computer Science, Engineering, Data Science, another STEM field, or equivalent work experience.
Desirable Qualifications
- Past experience with one or more competitive CRM/contact center solutions.
- Conversational AI, generative AI, AI agents, AI governance and observability, and enterprise automation.
- Programming languages such as HTML, Python, SQL, and AI-assisted development pipelines.
- Hands-On Experience building demos, prototypes, proofs of concept, workshops, reference architectures, or field enablement assets.
- Salesforce certifications.
- Experience with Public Sector accounts.
- Vertical industry expertise.