Description
Gong harnesses the power of AI to transform how revenue teams win.
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
As a Technical Account Specialist (TAS) at Gong, you will serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration.
Responsibilities:
- Serve as a technical advisor for customers, delivering guidance on product capabilities, integration health, and configuration.
- Lead scoped, time-bound technical advisory engagements from discovery through closure.
- Translate complex technical challenges into customer outcomes by identifying adoption blockers and recommending configuration changes or workarounds.
- Partner cross-functionally with Customer Success, Professional Services, Product, and R&D.
- Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
- Build and share reusable technical knowledge by documenting patterns and contributing to playbooks and internal technical guidance.
- Support customer requests such as security questionnaires and custom development updates.
Requirements:
- 3–5+ years in a technical customer-facing role.
- Strong technical acumen and curiosity.
- Excellent communication and customer engagement skills.
- Experience working with enterprise customers and cross-functional teams.
- Proven ability to quickly build credibility and trust with customers.
- Comfort context-switching across a pooled portfolio of customers and shifting priorities.
- Ability to strategically leverage AI/LLM tools.
- Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders.
- Comfort operating in a fast-paced, high-growth environment.
Perks & Benefits:
- Medical, dental, and vision plans.
- Wellbeing Fund.
- Mental Health benefits.
- 401(k) program.
- Education & learning stipend.
- Flexible vacation time.
- Paid parental leave.
- Company-wide recharge days.
- Work from home stipend.
The annual salary hiring range for this position is $99,000 - $132,000 USD.