Description
Kick-start your career with confidence as a Customer Account Specialist at Hewlett Packard Enterprise. You will work on average 2 days per week from an HPE office in Kuala Lumpur, Selangor, Malaysia.
As a Customer Account Specialist, you will receive structured training, practical exposure, and support to grow with confidence in a customer-facing role. Your main goal will be to create a positive and professional customer experience in every interaction, build strong working relationships with customers and internal stakeholders, and develop practical exposure to collections and delinquency management.
Key responsibilities include:
- Gaining hands-on experience in customer payment processes and learning how to work with key customer contacts
- Supporting the management of healthy accounts receivable balances for assigned customers
- Building attention to detail by accurately recording customer interactions and account activities in the system
- Developing practical exposure to collections and delinquency management while helping the team achieve AR targets
- Participating in AR review meetings and month-end forecasting activities to understand how finance operations work in practice
- Learning to process payment allocations accurately in line with company policies and standards
- Working closely with team members and managers in a supportive environment to resolve customer and account issues
- Sharing ideas and contributing to customer-focused projects and continuous improvement initiatives
You will gain:
- Hands-on training, practical mentorship, and real-world business exposure from day one
- The opportunity to build a strong foundation in finance, accounting, and customer operations
- Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving
- A great starting point for long-term career growth and future progression opportunities
Requirements:
- Good written and spoken English communication skills
- Good written and spoken Chinese communication skills (mandatory)
- A positive attitude and a willingness to learn, grow, and take on new challenges
- Basic knowledge of finance or accounting principles will be helpful
- Proficiency in Excel would be an added advantage