Description
This role is part of Hewlett Packard Enterprise's Financial Services team, which helps organisations create investments for digital transformation in an innovative and sustainable way.
As a Customer Account Specialist, you will manage the customer lifecycle and collection process, monitoring, reporting, documenting, and resolving payment deviations.
Your responsibilities will include:
- Serving as the accounts receivable point of contact for customers, resolving invoicing and payment queries
- Ensuring customers have an effortless experience
- Meeting the company's Accounts Receivable (AR) targets
- Working closely with customers' accounts payable teams to ensure payment
- Collaborating with internal functions to ensure all invoice payments are applied and closed
- Proactively providing customer service in channels where you are more engaged with the customer experience
- Following up with customers on payments
- Initiating collection steps for default customers
- Managing external and internal queries
- Designing solutions to ensure smooth processes
- Catering to agreed-upon customised solutions
- Adhering to internal and external compliance requirements
To be successful in this role, you will need:
- A Bachelor's degree or equivalent experience and/or 1-2 years related experience, or a Master's degree
- Basic knowledge in Customer Relations
- Demonstrated verbal communication and customer service skills
- Basic-level knowledge of microcomputer hardware and operating systems software
- Demonstrated writing/correspondence skills
In terms of behavioural competencies, we are looking for:
- Customer Focus: building strong customer relationships and delivering customer-centric solutions
- Cultivate Innovation: creating new and better ways for the organisation to be successful
- Manage Ambiguity: operating effectively in uncertain situations
We offer a range of benefits, including health and wellbeing programs, personal and professional development opportunities, and an inclusive work environment.