Description
MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This includes services such as Atlas (database as a service) and Cloud Manager (which helps customers with automation, backup, and monitoring of their MongoDB systems).
Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humour to help our customers be successful with MongoDB.
We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model (3-5 days onsite) Monday to Friday. Due to the 24/7 nature of our support organisation, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours.
Cool things you'll do
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on best practices in running MongoDB at scale. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What you need
We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidates should have strong technical experience in one (or more) of the following areas:
- Systems administration
- Distributed systems
- Network Administration
- Database architecture and administration
- Application Architecture
- Data architecture and design
- Performance tuning and benchmarking
Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.
If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g., Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g., AWS, Azure, Google Cloud Platform).
It's crucial for every candidate that they can check off all of these boxes:
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help