Description
At Capital One, you will be the heartbeat of our space as a Branch Ambassador. You will embody our culture of outstanding hospitality, blending friendly service with cutting-edge digital innovation.
What You'll Actually Do
- Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset
- Educate clients on mobile banking, remote deposit capture, and contactless payments
- Identify personal or business goals and pair them with digital tools or banking solutions
- Provide exceptional customer service, balancing efficiency with warmth
What You Bring
- A natural gift for making people feel welcome and heard
- Tech fluency, with a love for teaching others how to use digital tools
- Precision and attention to detail, with a focus on getting numbers right
- Adaptability, with a willingness to move fluidly throughout the space
- Curiosity, with a desire to improve the customer journey
Why Join Us?
- Work with a mission, focusing on the depth of your impact on customers and the community
- An inclusive environment that invests in your confidence, service mindset, and professional growth
- Comprehensive benefits package, including medical, dental, vision, and prescriptions
The Perks
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
Essential Functions
- Support surrounding branches as needed within a 50-mile radius
- Available to work a flexible schedule, including weekends
- Ability to adapt to business-driven schedule adjustments
- Attend all required training sessions
- Lifting up to 25 pounds and moving/standing for extended periods of time
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Preferred Qualifications
- Associate's degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills