Description
At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, providing outstanding hospitality and blending friendly, attentive service with cutting-edge digital innovation.
The Guardian of Trust & Accuracy: You will execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
The Digital Concierge: You will educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.
The First-Line Consultant: You will identify needs by actively listening, and pair clients with the right digital tools or banking solutions to help them succeed.
The Hospitality Lead: You will greet customers, ensure no one feels like just a number, and balance efficiency with warmth.
What You Bring
- A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
- Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
- Adaptability: You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.
- Curiosity: You want to know the why behind the how and are always looking for ways to improve the customer journey.
Why Join Us? This isn't just a job,it’s work with a mission. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.
The Perks
- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- And much more!
Essential Functions
- Support surrounding Branches as needed within a 50 mile radius
- Available to work a flexible schedule, including weekends
- Regular and consistent attendance
- Lifting up to 25 pounds and moving/standing for extended periods of time
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Preferred Qualifications
- Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills