Description
The Content Author is an entry-level role that combines hands-on content authorship with full ownership of the content production process.
The role involves analyzing source material from multiple resources and writing, editing, and updating clear, accurate, customer-facing content, while also performing technical production tasks such as coding, copyreading, merging, rendering, loading, and validating.
Key Responsibilities:
- Read source material from multiple places and write, edit, and update content so it's clear and correct, with guidance from senior team members.
- Handle the full content production process in Adobe Experience Manager (AEM): coding, copyreading, editing, merging, DITA formatting, and checking content.
- Turn confusing, incomplete, or mixed-up source material into clear, well-organized content for customers.
- Take ownership of your own content's accuracy and completeness; work independently on familiar tasks and ask for help on harder ones.
- Spot routine content problems, fix what you can, and know when to ask for help on anything unclear.
- Meet deadlines by managing your own workload and working well with teammates.
- Help test and review content to make sure it works and reads well across different formats.
- Suggest small process improvements when you spot them.
- Leverage strong product knowledge to enhance our workflow and content, for strategic products.
- Learn the team's content, systems, and tools, and pick up general product knowledge over time.
Required Qualifications:
- Process-oriented: comfortable following and improving structured, multi-step content workflows.
- Attention to detail: consistently accurate, complete, and quality-checked work.
- Strong writing skills: clear, well-organized, professional writing across content types.
- Strong sense of voice: able to write and edit in a consistent, appropriate tone and style.
- Ability to deal with ambiguity: works effectively from incomplete, conflicting, or multi-source information and knows when to escalate.
- General product knowledge: comfortable learning new product context quickly; deep expertise in any single product is not required at entry.
- Works successfully in a team environment and understands team member roles.
Preferred Qualifications:
- Exposure to AI-assisted content tools or workflows.
- Familiarity with knowledge maps or other structured-content models.
- Basic content or data analytics skills.
- Experience with DITA or other structured-authoring frameworks.
- Experience working in a component content management system (CCMS).
- Broader content creation experience (e.g., digital, consumer-facing, or SEO-oriented content).
- Strong product knowledge in a strategic product area.
Benefits:
- Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flexibility & Work-Life Balance: supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: culture of continuous learning and skill development
- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing