Associate Director of TikTok Shop

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

We're looking for an Associate Director of TikTok Shop to lead a high-performing team of Account Managers while personally driving marketplace strategy for a select portfolio of top-tier brand partners as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase revenue.

Responsibilities

• Team Leadership & Development: Directly manage, mentor, and scale a team of TikTok Shop Account Managers. Oversee portfolio bandwidth, refine client delivery standards, and foster professional growth across your team.
• Strategic Brand Ownership: Maintain high-level strategic oversight and direct relationship ownership for a curated portfolio of flagship brand partners, aligning their business goals with scalable social commerce strategies.
• Operational & Revenue Growth: Drive GMV growth and high-impact account strategies across your team's broader book of business, establishing scalable frameworks for live shopping, affiliate outreach, content optimization, and ad spend.
• Executive Communication: Act as a senior escalation point for client partners and regularly present high-level business reviews, performance analyses, and growth opportunities to client executives and internal leadership.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Creator Operations, and Marketplace teams to continuously refine Pattern Creators' software capabilities and service offerings based on market demands.
• Market Expertise: Serve as an internal subject matter expert on TikTok Shop features, algorithm shifts, and emerging social commerce trends to keep Pattern at the forefront of the industry.

Requirements

• 6+ years of total experience in e-commerce, marketplace management, or digital agency environments, with at least 1-2+ years in a direct team management or supervisory role.
• Proven track record of managing and scaling brand growth on TikTok Shop; deep knowledge of TikTok affiliate ecosystems, creator alignment, and shop operations required.
• Strong leadership capability with a passion for coaching, setting performance standards, and building scalable processes.
• Advanced analytical mindset with the ability to turn complex marketplace metrics into actionable business strategies and revenue growth plans.
• Executive-level written and verbal communication skills, capable of steering high-stakes client negotiations and leading internal team alignment.

What does high performance look like?

• Expand portfolio-wide revenue and GMV metrics across both your direct accounts and your direct reports' accounts.
• Elevate team capabilities, resulting in high account retention, team efficiency, and consistent metric achievement across the entire TikTok Shop pod.
• Innovate operational playbooks that set new benchmarks for TikTok Shop acceleration, making Pattern Creators the premier solution in the market.

What does success look like in the first 30, 60, 90 days?

• First 30 Days: Conduct 1:1s with your direct reports to assess team capacity, strengths, and immediate needs. Deep-dive into Pattern’s SaaS architecture, TikTok Shop processes, and client accounts. Assume primary management for your assigned brand portfolio and establish immediate rapport with key stakeholders.
• First 60 Days: Implement initial operational optimizations across your team’s account management workflows. Actively coach Account Managers on client strategy, revenue growth levers, and crisis management. Deliver refined strategic recommendations for your personal book of business that yield initial performance gains.
• First 90 Days: Own end-to-end performance metrics for your pod. Demonstrate clear portfolio growth across your team’s accounts, establish scalable account management standards, and present quarterly growth strategies to client executives and Pattern leadership.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.