Description
Soho Farmhouse Ibiza is set in a working olive grove and brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island. As a Lead wellness receptionist, you will be responsible for greeting and welcoming members and guests, managing check-in and check-out processes, handling phone calls and emails, and maintaining a tidy and welcoming reception area.
Responsibilities:
- Greet and welcome members and guests, ensuring a friendly and professional experience.
- Manage check-in and check-out processes for members and day visitors.
- Manage the team and carry out the Wellness manager's instructions.
- Be the person in charge in the absence of the Wellness manager.
- Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
- Manage bookings for spa treatments, personal training sessions, and group classes.
- Process payments for services, memberships, and retail products accurately.
- Maintain a tidy and welcoming reception and lobby area.
- Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
- Support membership sales by providing information and tours to prospective members.
- Uphold confidentiality, professionalism, and data privacy at all times.
Requirements:
- Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
- Strong interpersonal and communication skills.
- Confident with booking systems, point-of-sale systems, and basic computer skills.
- Professional, approachable, and well-presented.
- Able to multitask and work under pressure while maintaining excellent service.
- Fluent in English.
- Organised and reliable.
- Analytical profile.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Physical Requirements:
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
Benefits:
- Nutritious meals whilst on shift.
- Continuous training to develop yourself personally and professionally.