Description
The Brand Excellence Specialist plays a critical role in monitoring store compliance, issuing legal notices, and coordinating with internal teams to ensure adherence to franchise agreements and brand standards.
Responsibilities
- Monitor compliance-related reports and communication channels for trends
- Investigate reported issues using available documentation, state law reviews, and internal policies
- Review compliance evidence to verify violations
- Exercise discretion in determining the severity of compliance issues and recommend corrective actions to Franchise Partners and internal stakeholders
- Coordinate in the drafting and issuing of compliance notices, ensuring required timelines are met
- Follow up on pending emails and notices to ensure timely resolution and documentation
- Provide consultative guidance to Franchise Partners regarding compliance risk and Brand excellence strategies
- Maintain detailed compliance records and contribute to the improvement of legal and compliance tracking systems
- Escalate issues through the defined legal and compliance communication chain
Qualifications
- A Bachelor’s degree in Business, Compliance, Legal Studies, or related field, with at least 2 years of relevant experience in compliance, operations, or brand protection
- Strong organisational and time-management skills, with the ability to manage daily workflows and multiple priorities
- Strong analytical skills with the ability to track, interpret, and document compliance metrics
- Excellent communication and coordination skills, with experience working across multiple departments
- Detail-oriented with strong investigative and documentation abilities
- Familiarity with franchise operations and franchise legal requirements is preferred
- Proficiency with reporting tools, CRM systems, or compliance tracking platforms is preferred
Additional Information
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth