Description
As PayPal continues its mission to revolutionize commerce, we’re looking for a driven Senior Account Representative to join our Small and Medium Business Sales team in Berlin. Small businesses are the engine of local economies everywhere, and PayPal’s SMB team helps them compete on a bigger stage.
In this role, you’ll own the end-to-end commercial relationships for a portfolio of around 80 of our higher-value SMB merchants across Eastern Germany. You’ll proactively identify opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.
Essential Responsibilities:
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures.
Additional Responsibilities & Preferred Qualifications :
- Own the commercial relationship with your merchants across Eastern Germany, working closely with colleagues across PayPal to deliver strong end-to-end outcomes.
- Develop tailored account plans and commercial strategies for these strategically important merchants.
- Use AI-powered tools to identify growth, cross-sell and risk signals across your portfolio.
- Keep pipeline, forecast and portfolio health reporting accurate, and support less experienced AM colleagues by sharing what works.
- Bring together the right internal teams to resolve merchant needs and work through ambiguous issues where no established playbook exists.
What We’re Looking For
- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
- Comfortable using AI and commercial data to prioritise opportunities, focus your time and intervene early where there is a risk of churn or decline.
- A problem-solver who can work beyond standard playbooks, weigh alternatives and reach commercially sound outcomes on ambiguous merchant issues.
- A strong internal collaborator who can mobilise partners across the business, maintain clear account plans and forecasts, and reliably close out actions.
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.