Data Centre Operations Manager

Job Summary

We are seeking an experienced Data Centre Operations Manager to join our Data Centre Services (DCS) team within Deutsche Bank. As a central IT Facilities team, DCS is responsible for the strategic leadership, operational management, and governance oversight of the global IT Hosting product portfolio, encompassing Data Centres and Technology Rooms.

Key Responsibilities

• Drive in-DC activities: You will take responsibility for making critical operational decisions and driving the daily direction of all physical white space and grey space activities within the German facilities.
• Onsite facility reviews: You will perform regular, comprehensive onsite visits and operational reviews of the newly commissioned, state-of-the-art DC facility as well as existing edge facilities to ensure they strictly conform to global standards for availability, performance, and security.
• Incident & change governance: You will act as the local escalation point for white space activities (IMAC/R/D), orchestrating rapid incident resolution, conducting thorough root-cause analyses, and approving complex changes to minimize production risks.
• Conduit for DCS & vendors: You will also act as the primary, high-level conduit and liaison between the wider global DCS team and local onsite operational vendors/smart hands.
• Landlord & operator relations: You will work in close partnership with facility landlords, colocation operators, and utility providers to oversee planned maintenance (MOPs), risk assessments, and Mechanical, Electrical, and Plumbing (MEP) activities, ensuring facility-related issues never impact production services.
• Service delivery & compliance: You will supervise on-site third-party partners to ensure vendor deliverables, operational workflows, and health & safety standards strictly align with contractual obligations and the global TOM.

Requirements

• Minimum of 7–10 years of hands-on experience in data centre operations, with at least 3–5 years in a lead, supervisory, or managerial role managing complex facilities.
• Deep understanding of physical data centre white space infrastructure (racking, copper/fibre cabling, patching, PDUs) and Mechanical & Electrical (M&E) grey space systems (UPS, cooling, power distribution, generators, fire protection, and BMS).
• Fluency in German (written and spoken) is required to effectively manage local landlords, German authorities, and local vendor staff; high proficiency in English (written and spoken) is also required for global team collaboration.
• Strong understanding of German engineering, environmental, and safety standards (e.g., VDE standards, DIN, UVV) as applicable to critical facilities operations.
• Proven experience in change management or organisational transitions (implementing TOM) and a solid understanding of the ITIL framework.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

What We Offer

• A comprehensive portfolio of benefits and offerings to support both your private and professional needs, including emotional and mental well-being, physical health, social connection, and financial security.