Description
We are seeking an Enterprise Implementation Consultant to join our Public Sector Customer Success team. You will be responsible for helping Enterprise customers deploy and adopt our IoT solutions for their assets.
As part of this role, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers will span state, city, and local government, as well as K12 Education.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product teams.
Key responsibilities:
- Ensure successful deployment of Samsara's IoT solutions for large-scale customers
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to executives and day-to-day users
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Requirements:
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with stakeholders
Ideal candidate:
- Strong bias for action and ability to think big
- Experience serving and supporting large-scale solutions for Public Sector organizations
- Thrives in an unstructured, fast-paced, and change-heavy environment
- PMP certification
Compensation:
- Annual Base Salary: $88,979.55 - $119,636.36 USD
Benefits:
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans