Description
As a Manager, Project Manager in Product Operations, you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges, developing scalable tools and processes, and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers.
Key Responsibilities:
- Problem Solving & Process Optimization: Identify inefficiencies and friction points in product development, launch, and operations, and develop innovative solutions. Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality.
- Program Management: Provide core program management support for both standard and AI-driven workstreams. Monitor and enforce resource accountability across core workstreams, ensuring teams remain fully accountable to and efficiently utilize headcount and budget assets.
- Building Scalable Tools & Frameworks: Own the product org's tech stack (Jira, Claude, Tableau, etc.) to ensure complete visibility into product work, maintaining strict data accuracy and hygiene across platforms. Develop frameworks and best practices that enable teams to execute with clarity and alignment.
- Cross-Functional Collaboration & Execution: Act as a strategic partner to Senior Leaders, product managers, engineering, design, and business teams to remove roadblocks and ensure smooth execution. Drive alignment across teams by facilitating communication, documentation, and decision-making processes.
- Metrics & Insights: Define and track key performance indicators (KPIs) to measure operational effectiveness. Conduct root cause analysis to proactively identify challenges and opportunities for improvement.
The ideal candidate will have:
- A strategic mindset with the ability to execute at a tactical level.
- Experience working cross-functionally with product, engineering, and business teams.
- The ability to analyze data, derive insights, and make data-driven decisions.
- Excellent communication and stakeholder management skills.
- Experience with automation and workflow optimization.
- Strong problem-solving skills with a track record of building tools and processes that drive efficiency.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 3 years of experience in product operations, product management, or strategy.
Preferred Qualifications:
- 5+ years of experience in product operations or related roles
- Experience in the financial services, payments, or business cards industry.
- Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms.
Salary Information:
- McLean, VA: $151,900 - $173,400 for Manager, Project Management
- New York, NY: $165,700 - $189,200 for Manager, Project Management
- Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.