Description
Product Management at Capital One involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
This role is within the Emerging Payments - External Integrations team, responsible for third-party payments products and experiences that serve customers across the company, including Digital Wallets, Network connections, and external Virtual Card integrations.
As a Product Manager (Manager level) on this team, you will be responsible for the customer-facing frontend experiences for third-party Digital Wallet products, including Apple Pay, Google Pay, Samsung Pay, and Paze.
In this role you will:
- Champion Digital Wallet customer experiences, focusing on elevating placements and entry points across mobile and web platforms and driving the long-term scaling strategy for surfaces like the Digital Wallet Manager.
- Identify opportunities to strategically expand Digital Wallet access, mitigate customer friction, and continuously improve the experience for customers who want to add their cards to Wallets.
- Create a vision for the future state of Wallet enrollment and self-service management flows, partner with leaders and stakeholders to get alignment, and bring that vision to life in collaboration with your engineering team.
- Lead a high-performing engineering team in a high-visibility role with ownership over your roadmap and the opportunity to make a large impact.
- Partner closely with Digital Wallet and Network Token backend teams to champion the end-to-end experience.
- Engage directly with external Digital Wallet and Network partners, including on shared feature development, roadmapping, and defining how Capital One shows up across external platforms.
- Collaborate with key stakeholders from across the company to ensure Digital Wallet products serve the needs of internal and external customers.
Capital One Product Framework:
In this role, you’ll be expected to demonstrate proficiency in five key areas:
- Human Centred - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value.
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organisational alignment.
Basic Qualifications:
- Currently has, or is in the process of obtaining, a Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field), Business, or Marketing.
- OR Bachelor's degree in any field and at least 3 years of Product Management experience.
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer-facing digital products.
- 1+ year of experience in product design, agile delivery, business analysis, data science, or software engineering.
- 3+ years of experience with Payments Industry, Digital Wallets, or Network Tokenization.
- 5+ years of experience in Product management.
The minimum and maximum full-time annual salaries for this role are: McLean, VA: $164,800 - $188,100 for Manager, Product Management New York, NY: $179,700 - $205,100 for Manager, Product Management
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).