Description
We are seeking a Sales Support Associate to provide front-line support to our rapidly growing sales organization. As a SalesOps Associate, you will be responsible for maintaining data health, performing research, and working on tasks that enable Account Executives to make data-driven decisions.
MongoDB's SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with proven track records. You will gain practical, real-world sales operations experience and exposure to the best sales methodology in the industry.
Responsibilities:
- Data maintenance and cleanup initiatives, such as Account Hierarchy, merging unnecessary accounts, contact movement, and contact merging
- Front-line/Tier 1 Support for Sales via the Sales Operations Case Queue
- Serve as an initial point of escalation from other Sales Support functions
- Data updates, such as Account/Territory Assignments
- User Administration, e.g., activating new users and deactivating departing users in sales tools
- Identification of trends, issues, problems, and requests
- Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
- Working with internal customers across different time zones
- Create requirement gathering docs, UAT scenarios
Skills & Experience:
- Graduate in any discipline with a minimum 1.5 years of sales operations experience
- Good Salesforce know-how and basic understanding of objects: account, contact, lead, opportunity
- Hands-on experience with Data Loader, Demand Tools, or similar tools
- Experience in working with ticketing/case management systems, e.g., Salesforce, Zendesk, Jira
- Able to handle and work with large volumes of data
- Understanding of sales cycle and process & data segmentation
- Hands-on experience with Microsoft Office/G-suite and intermediate proficiency in Advanced Excel and Macros
- Critical thinking, attention to detail, problem-solving, and troubleshooting attitude
Perks & Benefits:
- MacBooks are company standard
- Competitive salary and equity
- Comprehensive Health cover, dental cover, travel insurance & Life Insurance
- 20 weeks of Paternity and 26 weeks of Maternity leave
Shift Timings: 2:00 PM - 10:00 PM (cabs will be provided)