Description
The Southeast Africa Digital Sales team at Visa is responsible for implementing a new remote sales coverage model to work with mid-market clients through digital channels. The team uses AI and automation, digital marketing, and analytics to help clients achieve their business objectives and enable Visa to accelerate growth.
As a Digital Sales Representative Manager, you will lead a team of sales professionals responsible for a portfolio of clients based across several countries. Your key responsibilities will include:
- Managing regular training and development sessions to upskill team members on digital selling, product knowledge, and customer engagement
- Analyzing performance data to identify patterns, trends, and areas of opportunity, optimizing team effectiveness
- Acting as a liaison between team members and other departments, ensuring a unified approach to driving revenue and customer satisfaction
- Coordinating joint go-to-market efforts, using insights from cross-functional stakeholders to refine territory strategies
- Proficiently using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights and drive continuous improvement
- Introducing new processes, tools, or initiatives smoothly, minimizing disruption and maximizing adoption
- Reviewing and refining sales plays, deal strategies, account plans, and effective pipeline management to enhance overall team effectiveness
- Regularly updating stakeholders on team performance, challenges, and strategic adjustments
- Consistently demonstrating leadership qualities and exemplifying Visa's leadership principles
- Effectively coaching team members, identifying areas of opportunity and strength, and providing actionable real-time feedback
- Inspiring, motivating, and guiding teams towards achieving and exceeding goals
- Possessing a strong understanding of B2B sales processes, lead generation, and pipeline management
- Ability to analyze and use sales data and metrics to make informed decisions
- Having a deep understanding of the region and market, and able to articulate and execute a data-informed strategy
- Effectively communicating with direct team and across multiple management layers in a highly matrixed organization
- Demonstrating expertise and exercising considerable latitude to determine objectives and develop effective solutions to guide the successful completion of complex assignments under limited supervision
- Being solution-oriented and providing meaningful feedback and recommendations for global and regional improvements and process, tools, and strategy enhancements
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications:
Basic Qualifications:
- Bachelor's Degree with 8 or more years of experience in B2B tech sales or in financial services sales, including a minimum of 3 years in a team lead capacity
- Originally from / experience working across SEA markets
- Proven ability to navigate complex sales cycles and manage large, complex deal negotiations
- Strong technical skills and ability to understand complex technological solutions and business issues
- Experience in using reporting tools and features (e.g., MSD, PowerBI, Tableau) to create actionable insights
- Ability to work independently as well as collaborate within a team environment
- Excellent analytical and problem-solving skills
- Strong communication, interpersonal, and collaboration skills to influence senior-level clients and internal stakeholders
- Multicultural sensitivity and interpersonal relationship management skills
Preferred Qualifications:
- Deep understanding of the payments ecosystem, including risk, client experience, payment security, transaction processing, and regulatory requirements
- Proven track record in field sales or related role
- Experience selling complex and technical products and services
- Consultative selling skills
- Strong executive presence and ability to interact at the C-level with client organizations
- Experience in eCommerce, merchant, and payments industries
- Proficient in CRM software
- Ability to generate organizational momentum through creative and innovative solutions
- Experience in leading teams through change and adopting new tools, processes, or strategies
- Excellent communication, presentation, and negotiation skills