Int Database Reliability Engineer (DBRE)

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.

As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.

The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on.

Key Responsibilities:

• Work on observability of relevant database metrics and ensure desired database objectives are met.
• Work with the DBA team to understand areas of operational toil and implement automations/processes to help manage PCC's database systems at scale.
• Implement a data-driven approach to performance and availability improvements across database platforms.
• Provide database support to Engineering and SRE teams, including database migrations, query performance, and schema/design improvements.
• Work on database operational workload, performance troubleshooting, and root-cause analysis.
• Help standardize database configurations, deployment patterns, and operational processes across SQL Server and PostgreSQL platforms.
• Manage and prioritize operational tickets, incidents, service requests, and database maintenance activities.

Qualifications and Skills:

• 3+ years of experience working with relational database systems.
• 1+ year working in a Database/SRE/Engineering-related role.
• SQL Server or PostgreSQL experience preferred; other DBMS is a nice-to-have.
• Hands-on experience with SQL Server or PostgreSQL administration, performance tuning, replication, high availability, and disaster recovery.
• Experience working in the cloud (AWS, GCP, or Azure , Azure preferred).
• Experience working with IaC tools such as Ansible and Terraform.
• Coding/Automation experience with languages such as PowerShell, C#, SQL, Python, and Go.
• Experience working with source control systems such as Git.
• Experience working with large databases (1+ TB) and managing large database environments is a plus.

Additional Information: PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching, Flexible Paid Time Off, Wellness Support Programs and Resources, Parental & Caregiver Leaves, Fertility & Adoption Support, Continuous Development Support Program, Employee Assistance Program, Allyship and Inclusion Communities, Employee Recognition … and more!