Description
As an Associate Director, Game Services at Ubisoft Montreal, you will lead a multidisciplinary organisation supporting Ubisoft's games, studios, and Creative Houses.
In this senior human leadership role, you will directly manage and develop a team of managers, strengthen leadership capabilities, contribute to organisational evolution, and create conditions for teams to perform, grow, and adapt effectively to change.
You will be responsible for organisational health, efficiency, engagement, and team performance, as well as the reliability of IT and operational services delivered by the organisation.
Key Responsibilities:
- Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
- Develop managers through coaching, performance management, succession planning, and leadership development
- Foster an environment focused on clarity, collaboration, trust, and sustainable team performance
- Structure the organisation and operational model to align skills, capacity, and business priorities
- Support teams through organisational changes and evolving priorities while maintaining engagement and service continuity
- Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
- Collaborate with game, studio, Creative House, and technology leadership teams to align organisational and operational priorities
- Work with global teams in infrastructure, security, cloud computing, human resources, finance, and external partners
- Promote operational excellence through performance indicators, service reviews, automation, standardisation, and continuous learning
Qualifications:
- Experience leading large multidisciplinary teams in a complex environment related to technology, IT, video games, or online services
- Experience developing managers and supporting leadership practices across multiple teams or functions
- Expertise in organisational design, talent development, workforce planning, employee engagement, and succession planning
- Experience supporting teams through organisational transformations and evolving business priorities
- Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
- Ability to balance operational needs, technical priorities, team needs, financial considerations, and stakeholder expectations
- Excellent communication and stakeholder management skills, particularly with technical and business teams
- Collaborative leadership approach focused on transparency, accountability, and team development