Description
Syneos Health is seeking a highly skilled Senior Workday Technical Analyst to support, maintain, and enhance its enterprise Workday ecosystem.
The ideal candidate combines deep technical expertise with a business-focused mindset, delivering day-to-day operational support while designing, developing, and implementing innovative integration solutions.
Job Duties & Responsibilities:
Integration Support & Operations
- Provide ongoing production support for Workday integrations supporting HR business processes.
- Monitor integration health and proactively identify, troubleshoot, and resolve integration issues.
- Perform integration restarts, error resolution, root cause analysis, and corrective actions.
- Respond to incidents, service requests, and production support tickets within established service level expectations.
- Maintain integration documentation, support procedures, and operational runbooks.
Integration Development
- Design, build, test, deploy, and maintain new Workday integrations.
- Develop scalable and secure integration solutions using Workday-native technologies and external APIs.
- Partner with business stakeholders to gather requirements and translate them into technical solutions.
- Perform impact assessments and recommend integration architecture improvements.
- Ensure integrations adhere to security, governance, and data privacy requirements.
Required Qualifications:
- Bachelor’s degree in information technology, Computer Science, Information Systems, or equivalent professional experience.
- Minimum 6 years of hands-on Workday integration development experience.
- Develop and maintain integrations utilizing:
- Workday Studio
- Enterprise Interface Builder (EIB)
- Cloud Connect
- Core Connectors
- Workday APIs
- REST and SOAP web services
- Reports-as-a-Service (RaaS)
- Workday reporting and calculated fields
- Workday Orchestrate / Orchestration
- Support inbound, outbound, and middleware-based integration architectures.
- Collaborate with internal and external partners to troubleshoot data exchange issues.
- Strong understanding of XML, XSLT, JSON, web services, and API integrations.
- Demonstrated experience supporting Workday’s semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues.
- Hands-on experience using Jira, ServiceNow or similar enterprise platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Workday Certification or Workday Pro Certification.
- Experience developing and deploying Workday Extend applications.
- Experience with Dashboard and Discovery boards.
- Experience with middleware platforms and enterprise integration patterns.
- Familiarity with security frameworks, data governance, and compliance requirements.