Description
We are seeking a Senior Associate - Business Analyst to work on prioritised projects in our IT department.
The Business Analyst will work on projects agreed with the Head of Value Enablement to secure successful project outcomes through gathering and analysis of requirements, assessment of business impacts, identification of desired outcomes, and implementation of effective solutions.
The role acts as a critical link between business stakeholders, Product Management, Architecture, Engineering teams, and offshore delivery teams.
The Business Analyst will translate business problems into clearly defined requirements, ensuring teams fully understand the problem being solved, the expected business outcomes, and how success will be measured.
The successful candidate will be responsible for managing multiple projects and workstreams simultaneously, creating and maintaining key delivery artefacts including process models, user journeys, personas, business requirements, and solution-shaping documentation.
The Business Analyst will possess a strong problem-solving mindset, focusing on sustainable, long-term solutions rather than short-term workarounds, while helping to maximise the value delivered through our technology investments.
Key Responsibilities
- Act as a key point of contact for business projects where UK&I Technology support is required.
- Gather, analyse, and document business requirements, ensuring alignment to business objectives and strategic goals.
- Work closely with business stakeholders, Product Owners, Architects, and Engineering teams to define solution options and recommend improvements.
- Assess business processes, systems, and operational impacts to identify opportunities for increased efficiency and effectiveness.
- Maintain and manage a backlog of projects, initiatives, and requirements, ensuring appropriate prioritisation.
- Translate business needs into clear, actionable requirements and user-focused deliverables.
- Create and maintain project artefacts including:
- Business Requirements Documents
- Process Models
- User Journeys
- User Personas
- Feature Definitions
- Solution Shaping Documents
- Acceptance Criteria
- Act as the bridge between UK&I stakeholders and offshore engineering teams to ensure complete understanding of business requirements and expected outcomes.
- Support engineering teams throughout the delivery lifecycle by providing clarification, context, and ongoing business input.
- Build and maintain strong relationships with business stakeholders, technology teams, third-party suppliers, and offshore partners.
- Contribute to product roadmap discussions and help translate roadmap objectives into deliverable functionality and measurable value.
- Support testing activities throughout the project lifecycle, including hands-on testing where required.
- Participate in Agile ceremonies and support Agile delivery practices across aligned teams.
- Monitor project progress and proactively identify risks, dependencies, and issues.
- Perform any other duties as assigned, with accountability and responsibility agreed in advance.
- Provide flexibility to support project deadlines and business-critical activities as required.
Skills, Knowledge & Expertise
You must also:
- Have strong business analysis experience within technology-enabled change initiatives.
- Have excellent requirements elicitation, documentation, and analysis capabilities.
- Be capable of translating business needs into software and technology requirements.
- Have exceptional prioritisation and organisational skills.
- Have proven stakeholder engagement and relationship-building capabilities.
- Have the ability to work effectively with business users, technology teams, vendors, and third-party service providers.
- Be a strong communicator who can bridge the gap between technical and non-technical audiences.
- Be a proactive and confident self-starter.
- Have excellent problem-solving and decision-making skills.
- Demonstrate strong analytical thinking combined with a pragmatic delivery focus.
- Have experience supporting Agile software delivery teams.
- Ideally have experience working with offshore engineering and delivery teams.
Desirable:
- BCS Business Analysis Foundation / Practitioner
- IIBA ECBA, CCBA or CBAP
- Agile Business Analyst Certification
- Professional Scrum Product Owner (PSPO)
- Professional Scrum Master (PSM)
- SAFe Certification