Description
Join a dedicated on-site team supporting operations and hardware maintenance for HPE supercomputers in one of the nation's premier High-Performance Computing facilities.
Responsibilities:
- Monitor and maintain system health across large-scale HPC compute, network, and storage infrastructure
- Troubleshoot and repair hardware issues on HPC servers and supporting systems
- Perform basic Linux system administration tasks as needed
- Create, monitor, update, and close support tickets
- Perform hardware component replacements using spares
- Operate hand tools and low-power tools for server maintenance
- Track and document hardware repairs, part replacements, and returns
- Create, update, and maintain site documentation, processes, and workflows
- Assist with new system installation and expansion activities
- Read system documentation and diagrams to locate components
- Collaborate with team members using email, Teams, Slack, and in-person communication
- Participate in on-call schedule to support 24x7 operations
- Maintain tools and workspace in an organized manner
Minimum Qualifications:
- Ability to obtain a Q Clearance (required)
- US Citizenship (required)
- Must be able to work onsite 5 days per week in Los Alamos, NM, with additional onsite work for on-call support. This is not a remote position
- Strong mechanical aptitude and comfort using common hand tools (screwdrivers, pliers, wrenches, cable tools, etc.) for assembling, disassembling, and maintaining server hardware and related equipment
- Ability to lift up to 50 lbs individually and up to 75 lbs with assistance
- Solid understanding of computer hardware components (servers, drives, memory modules, power supplies, cabling, and peripherals)
- Proficiency with basic computer operations on Windows and macOS (MacBook), including OS navigation, file management, and standard productivity tools such as Slack, SharePoint, Microsoft Office (Word, Excel, Outlook, and Teams)
Preferred Qualifications:
- Associate's degree, some college, or technical training (BS preferred)
- 2+ years of Linux System Administration Experience, including strong command-line navigation, log analysis and monitoring (journalctl, syslog, log files), troubleshooting system and application issues, and scripting/automation using Bash or Python
- Experience using Redfish (along with IPMI) for out-of-band server hardware management and monitoring
- 2+ years of hands-on experience troubleshooting and maintaining server hardware in a datacenter environment
- 1+ year of experience with high-speed networking concepts and troubleshooting for Ethernet, HPE Slingshot, and InfiniBand fabrics
- Previous experience in a 24x7 production support environment
- Strong troubleshooting and problem-solving skills with the ability to work independently
- Experience reading technical diagrams, schematics, and working with ticketing systems
- Experience with Git for version control of code, scripts, configuration files, and documentation
- Experience with High-Performance Computing (HPC) systems, clusters, or large-scale AI infrastructure
- Experience with large-scale storage systems, including installation, configuration, monitoring, and troubleshooting of parallel file systems, enterprise SAN/NAS solutions, object storage, and high-capacity disk arrays
Benefits:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in career development and growth
- Unconditional inclusion and celebration of individual uniqueness