Description
We are seeking an Improvement & Data Scientist Field Service Management to join our team at KPN. You will work within the Customer Delivery segment, specifically in the Planning Improvement department. As part of a team of seven colleagues, you will drive digital improvements for the field service management organization, focusing on increasing efficiency and reducing manual tasks.
Your responsibilities will include:
- Initiating and managing improvement projects
- Translating data analyses and operational insights into concrete process improvements
- Collaborating with operations colleagues to identify and leverage improvement opportunities
- Working with IT developers to implement improvements via Jira stories and User Acceptance Tests
- Automating work processes and ensuring field service management systems align with practical needs
- Aligning with management, directors, and chain partners to translate policies and goals into actionable improvement initiatives
The ideal candidate will have:
- A Master's degree in a relevant field
- At least three years of experience in a similar role
- Proficiency in tooling such as SQL, Fabric, and Power BI
- Strong analytical skills and ability to quickly understand complex processes
- Excellent communication skills and ability to collaborate with various stakeholders
In return, we offer:
- A gross monthly salary between €5,216 and €7,843
- A yearly training budget of €1,500
- A fixed 13th month, which can be partially paid out monthly and partially in January of the following year
- Annual individual and collective salary increases conforming to our CAO
- A €1,500 per year employability budget for training, coaching, and courses
- Flexible vacation days and a good work-life balance
- A home office setup with a mobile phone and laptop
- 50% discount on our products and services
- A good travel cost reimbursement
- The possibility to purchase a lease bike