Description
We are seeking a Field Adjuster to join our Property Field Claims team. As a Field Adjuster, you will be responsible for investigating and negotiating commercial property claims. You will work from home and be based in the Greater Toronto Area.
Responsibilities:
- Complete on-site and virtual inspections of commercial claims
- Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines
- Reconcile and validate vendor estimates to ensure price and scope is appropriate
- Investigate by meeting with insureds, third parties, witnesses, and lawyers to obtain facts and information
- Review facts, policy, technical reports, fire marshal reports, case law, and make decisions on coverage, value of the claim, and negotiate/settle the claim accordingly
- Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers, and other stakeholders
- Responsible for data accuracy and the issuance of payments to vendors, insureds, and experts
- Responsible for reviewing lease agreements to assess the insured's contractual obligations and determine their interest in damages and repairs
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service, and keep related parties informed of the claims status
- Responsible for recognizing questionable claims, subrogation, and risk opportunities
- Correspond with third parties, lawyers, insureds, brokers, underwriting team, and individuals or companies who have an interest in the claim settlement
Requirements:
- 2+ years of experience as a Field Adjuster handling Commercial lines claims
- Minimum of 1 year of experience handling first-party commercial claims, including building owner/tenant, business income, stock, cargo, builder's risk, crime, and equipment claims
- Customer-focused mindset with a strong commitment to delivering timely, fair, and professional claims service
- CIP or FCIP and other industry designations preferred; must be willing to pursue CIP for provincial licensing
- Ability to work in a fast-paced environment to support customer demand
- High level of comfort dealing directly with key commercial clients and brokers on all claim-related issues and other assistance as required
- Computer proficiency in Excel, Word, PowerPoint, Outlook, and Guidewire
- High level of prioritization and organization skills
- Strong background in Property Insurance
- Valid driver's license
What you'll get:
- Salary band ranging from $80,000 to $95,000
- Compelling rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support employees' physical and mental health