Description
We are seeking a Virtual Desktop Operations Engineer to join our team. As a Virtual Desktop Operations Engineer, you will play a key role in delivering a secure, resilient, and high-performing virtual desktop experience that empowers colleagues across the organisation to work effectively from anywhere.
Your knowledge will play a key role in driving operational excellence, automation, and platform stability, directly supporting Barclays' digital transformation targets.
The purpose of this role is to build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.
Accountabilities
- Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use.
- Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
- Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
- Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
- Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach.
Requirements
- Experience with Citrix technologies, including Citrix Cloud, CVAD, and Gateway
- Background in Windows Server, Windows 11 Multi-Session, Active Directory, Group Policy (GPOs), DNS, certificates, and VDI profile management
- Experience applying Site Reliability Engineering (SRE) principles to improve platform reliability, availability, scalability, and performance
Nice to Have
- Experience using monitoring, alerting, and telemetry tools such as Citrix Director, Citrix Analytics, Azure Monitor, Log Analytics, Splunk, Observe, and related platforms
- Experience working within ITIL-aligned enterprise environments
- Experience with scripting and automation using PowerShell, Terraform, Ansible, or similar tools to improve operational efficiency and reduce manual effort