Senior Account Manager Grocery

We are seeking a Senior Account Manager - Groceries to join our Milan team. As a strategic consultant for our restaurant partners, you will use data-driven insights and industry knowledge to lead their growth on our platform.

What You'll Be Doing

You will be joining the Grocery team, overseeing relationships with high-volume strategic partners, and using data-driven insights to navigate the rapidly evolving quick-commerce landscape.

Your day-to-day responsibilities will include:

• Strategic Partnership Management: Building deep, long-term relationships with a portfolio of small and medium retail partners.
• Growth Consulting: Using data manipulation and analysis to identify trends, increase profitability and growth for both partners and Deliveroo.
• Revenue Generation: Driving commercial value through upselling, cross-selling, and identifying new business opportunities.
• Cross-Functional Leadership: Collaborating with Marketing, Operations, and Customer Service to develop and implement bespoke solutions.
• Operational Excellence: Serving as the main point of contact for strategic partners, addressing complex issues with professional solutions.

What You'll Need to Thrive

• Significant commercial experience, preferably in groceries, FMCG, or high-growth technology companies.
• Knowledge of the food retail industry, understanding the unique challenges and opportunities within the grocery sector.
• Proven ability to manage long-term relationships with strategic stakeholders and global brands.
• Professional fluency in Italian and good command of English.

Why Join Us?

• Make a visible impact every day, improving experiences for customers, partners, and riders.
• Learn fast in an entrepreneurial environment, working close to the market with autonomy and real responsibility.
• Build a career, not just a role, with opportunities to stretch yourself and grow as the business evolves.
• Deliver together in an inclusive culture, with collaborative, values-driven teams.

Compensation

• National Collective Agreement (CBA): CCNL Commercio e Terziario
• Classification Level: Livello 2
• Total target compensation OTE: €45,000 – €57,000 gross per year, with a base salary range of €40,000 – €46,000.