Description
The Family Information Service Officer role is available on a full-time, 18-month fixed-term contract. The Ealing Family Information Service (FIS) provides high-quality, impartial information, advice, and guidance to children, young people, parents, carers, and professionals across Ealing.
Responsibilities: The successful candidate will support families through telephone, email, and face-to-face contact, helping them identify what they need and navigate the services and support available to them. The role profile specifically requires high-quality information and advice for children and young people up to 19, and up to 25 for those with a disability or additional need.
Alongside responding directly to families and professionals, the officer will undertake research and help ensure the information provided by FIS remains accurate, accessible, timely, and relevant. The officer will contribute to updating and developing information in a range of formats and help maintain positive links with services and agencies across the borough.
Requirements:
- Excellent communication and customer service skills
- Experience providing information, advice, and guidance face-to-face, by telephone, email, and within community settings
- Ability to listen carefully, identify people's needs, and provide clear, impartial, and helpful information
- Strong written communication and IT skills
- Organised, able to use initiative, and prioritise a busy and varied workload
- Understanding of the different circumstances and challenges that can affect children and families
Benefits: The role provides opportunities to work across services and with community partners, contribute to outreach activity, and help continually improve the quality and accessibility of the information provided.
The London Borough of Ealing is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment.
Ealing Council employees will be offered a secondment; external candidates will be offered a fixed-term contract.