Description
We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Point Mugu NAWC, CA.
As a Desktop Support Technician, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.
Key responsibilities include:
- Managing customer tickets according to established Service Level Requirements (SLRs)
- Troubleshooting and resolving user computer issues, including hardware and software-related concerns
- Ensuring customer-related tasks are completed within set timelines
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assisting other technicians in resolving complex issues
The work requires physical effort, including lifting and carrying 50 lbs., working in confined spaces, and standing or sitting for 8 hours at a time.
Basic Qualifications:
- US Citizen with an active DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Expertise in IT Enterprise Operations
- Excellent customer service skills
- Excellent oral and written communication skills
Pay Details: The hourly rate range for this position is $30/hour - $34/hour. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional Information: The Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport, under the Service Management, Integration, and Transport (SMIT) portion of NGEN.