Description
We are seeking a Client Onboarding Specialist to join our Capital Markets team in New York.
As a Client Onboarding Specialist, you will be a member of a global team primarily focused on Capital Markets onboarding requests from clients and sales desks based in North America. Your main responsibilities will include:
- Managing client lifecycle requests for new and existing clients across various functional teams, such as KYC, AML, Legal, Operations, IT, Credit, Docs, and Risk, to deliver a smooth and efficient experience for clients and Sales.
- Maintaining and updating status reports on the onboarding progress to business stakeholders, providing transparency and improved client service, and escalating as required to meet client deadlines and expectations.
- Identifying and escalating any operational control events to the relevant escalation teams, assisting with any operational deficiencies, trading without approvals, and risk loss events.
- Ensuring compliance with bank policies applicable to onboarding across KYC, risk, and regulatory activities.
- Providing additional business support as directed by the reporting manager, such as strategic or regulatory initiatives, projects, documentation of policy/procedures, and reporting/metrics.
- Proactively identifying opportunities to enhance, streamline, and automate processes.
To succeed in this role, you will need:
- A Bachelor's Degree or equivalent/similar.
- 3-5 years of onboarding experience preferred or experience in a related role (Client Onboarding/Lifecycle Management, KYC/AML, operations, SEC/CFTC/Dodd Frank regulations, credit risk, business management).
- A solid understanding of Capital Markets products – FX, Equities, Fixed Income, OTC Derivatives, Futures, Commodities, and overall client lifecycle management to support such products.
- Understanding of the fund management industry is ideal.
- Proficiency in MS Excel skills (macros, look-ups, etc.) and experience with CRM systems or onboarding platforms.
- Excellent communication skills, both written and verbal.
- To be proactive, a team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast-paced demands of the trading environment).
- To be detail-oriented while managing targets/timelines.
- A strong sense of accountability and ownership over "client experience" and end-to-end client onboarding processes.
- Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
In return, we offer:
- A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as a 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to build close relationships with clients.
The expected salary range for this position is $90,000 - $135,000, depending on your experience, skills, and registration status, market conditions, and business needs. You have the potential to earn more through RBC's discretionary variable compensation program, which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.