General Manager (Sur La Table)

As a General Manager at Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspire customers throughout every stage of their culinary experience.

Key Responsibilities:

• Leadership & Team Development: Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail. Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Customer Experience & Brand Representation: Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Sales & Business Performance: Develop and implement strategies to exceed sales and financial goals across culinary and retail operations. Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
• Operations & Compliance: Oversee daily store operations, ensuring compliance with company policies and procedures. Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

Qualifications & Experience:

• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.