Technical Analyst

The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space.

Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements.

Key responsibilities:

• Design, implement, and manage the configuration of internal CPQ (Configure, Price, Quote) systems.
• Implement and have a deep understanding of Product Lifecycle Management along with Pricing Strategies.
• Partner with stakeholders to capture product configuration requirements and drive their execution and ongoing support throughout the Product (SKU) Lifecycle Management process.
• Be fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes.
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support.
• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.

Requirements:

• Proficiency in Salesforce administration and SOQL.
• Hands-on experience with Salesforce CPQ, Apttus CPQ, and Approvals.
• Proficiency in using AI tools (e.g., generative AI assistants) to improve productivity, analysis, and problem-solving.
• Excellent written and verbal communication skills, with a customer-service mindset.
• Strong analytical, troubleshooting, and decision-making skills.
• Ability to explain technical issues clearly to executive leadership and non-technical audiences.
• Ability to manage workload with minimal supervision while prioritizing accuracy of deliverables.
• Bachelor's degree (B.E./B.Tech) in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of technical and administrative experience on Salesforce projects.
• 1+ year of hands-on experience configuring a CPQ system.