Description
We are seeking a Manager of Proctoring Operations to oversee our internal online proctoring program and support the development of scalable and effective proctoring operations for both online and in-person testing.
The successful candidate will manage daily proctoring operations, ensure proctoring resources are aligned with student testing demand, and maintain the integrity and security of assessments.
Key responsibilities include:
- Managing and coaching proctors, including hiring, onboarding, training, and performance management
- Planning staffing and schedules to meet testing demand and service requirements
- Monitoring workload, productivity, service levels, and quality, and addressing performance or coverage concerns as needed
- Developing, documenting, and maintaining operating processes, procedures, and service standards
- Analyzing operational metrics and recommending changes to improve service, quality, consistency, and efficiency
The salary range for this position is $78,200.00 - $129,000.00 per year.
We offer a range of benefits, including medical, dental, vision, telehealth and mental healthcare, health savings account and flexible spending account, basic and voluntary life insurance, disability coverage, accident, critical illness and hospital indemnity supplemental coverages, legal and identity theft coverage, retirement savings plan, wellbeing program, discounted WGU tuition, and flexible paid time off.